Health Improvement Bureaus & Programs
The Division of Health Improvement consists of 160 staff members located in 9 field offices across New Mexico with a central office in Santa Fe. Our staff have a variety of professional and educational backgrounds and experiences. Many are licensed as psychologists, nurses, physicians, life safety code engineers, architects, social workers and other related fields, who hold bachelor's, master's, and doctoral degrees.
We work closely with key stakeholders (Executive and Legislative policy makers; providers and contractors; other state, local, and federal government agencies; advocacy groups; professional organizations; provider associations; various task forces and commissions; and the tax paying public at large) to assure safety and quality of care and to improve health care services.
Administrative Support Bureau (ASB) provides administrative support to the Division's staff.
Caregivers Criminal History Screening Program (CCHSP) ensures (to the highest degree possible) the prevention of abuse, neglect and exploitation of recipients that receive health care in the State of New Mexico.
Health Facility Licensing and Certification Bureau (HFL&C) exists to ensure that all licensed health care facilities meet licensure requirements for quality of care as well as health and safety. Report Abuse, Neglect & Exploitation & Other Reported Incidents and Facility Complaints to:
Health Facility Licensing & Certification Bureau
Toll Free: (800) 752-8649
Phone: (505) 476-9093
FAX: (888) 576-0012
Email Incident Management
Report Complaints Online:
Incident Report Form
Incident Management Bureau (IMB) takes a pro-active and preventative approach to improve the quality of care for vulnerable individuals, served by community-based programs.
The New Mexico Department of Health has established two Toll Free numbers to report incidents:
TEL: (800) 445-6242
FAX: (800) 584-6057
Report Complaints Online:
Online Incident Report
Nurse Aide Registry (NAR) provides information about: nurse aides registered with the State of New Mexico, official regulations and guidelines for nurse aides in qualified nursing facilities; approves test candidates who fall into one of the eligibility categories; provides information about reciprocity for nurse aides certified in another state.
Quality Management Bureau (QMB) works in close coordination with other divisions of the Department of Health and with other state agencies to assure accountability and compliance with program, contractual and quality standards.
2040 S. Pacheco St.
2nd Floor, Suite 421
Santa Fe, NM 87505
TEL: (505) 476-9093
FAX: (505) 476-9075
PH: (505) 476-9093
PH: (505) 841-5829
PH: (505) 476-9098